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62 I N D U S T R Y I N S I G H T / G E O R G E M E H O K Traffic systems in towns and cities were implemented to create order and organization. Marked lanes, established right-of-way signs, and mechanical signals keep the daily commute from collapsing into total chaos. Detailed rules and regulations also provide guidance and travel safety. But despite the efficiency of the traffic system, outside factors can derail even the most comprehensive plans. When traffic systems fail due to accidents or other circumstances, traffic officers may be called in to monitor and guide travelers. To avoid major traffic congestion that can lead to complete gridlock, these officers use gestures and signals to regain safety and the efficient flow of traffic. Much like a traffic controller, mortgage field services companies must maintain the flow of information between mortgage servicers, inspectors, maintenance contractors, and third- party service providers. To do so effectively, field service companies must design an efficient technology workflow that integrates disparate systems to guarantee data quality and integrity throughout the process. MAKING THE RIGHT TURNS An effective workflow management system is required to automate order processing, routing, invoicing, and reporting services to ensure quality results for property preservation services across the country. Integrated workflow technology is a fundamental success criterion in this highly regulated and customer service- oriented industry. A streamlined business process is necessary to effectively identify, dispatch, assess, and review field work. is fact is amplified when considering the transaction volume involved. ousands of properties daily must be inspected and/or maintained, each property with unique characteristics and requirements. To compound the challenge, each client and GSE has specific service level agreement and compliance requirements that must be met. For a field service company to effectively meet clients' expectations, a dynamic, business rule-driven system is required to store Field services technology platforms have proven themselves most efficient in acting as traffic controllers on the property information highway.