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July 2023 ยป thefivestar.com 3 July 2023 C O N T E N T S Departments 4 MTECH 13 GOOD READS 14 MOVERS & SHAKERS 22 INDUSTRY UPDATE Features 26 Cover Feature KEEPING AFLOAT MortgagePoint speaks with mortgage servicing ex- ecs from BOK Financial, Carrington, the NMSA, PHH Mortgage Corporation, and Servbank about the unusual times and unusual opportuni- ties the industry faces midway through 2023. 48 MEET THE 2023 LEGAL LEAGUE PUBLICATIONS COMMITTEE The Legal League Publications Committee discusses, authors, and gathers content for the Legal League Quarterly Newsletter featuring articles, letters, member highlights, and relevant communications. 34 TIME TO DOUBLE DOWN ON THE CONSUMER EXPERIENCE The sales numbers may not be where lenders would like to see them yet, but people do want to buy, according to new research. Here's what homebuyers are saying and what lenders can do to win their business. 38 WHEN A SERVICER CAN TAKE POSSESSION OF A PROPERTY Attorney Joseph T. McCormick details a recent Ninth Circuit opinion on when a servicer can take possession of a property under the Oregon Unlawful Trade Practices Act. 40 COLORADO SUPREME COURT WEIGHS IN ON BANKRUPTCY & FORECLOSURE A recent Colorado Supreme Court decision held that a dis- charge in bankruptcy does not trigger the statute of limitations on a claim to foreclose based on a deed of trust. 42 RON & FRAUD: THERE'S MORE TO THE STORY While a small fraction of RON transactions may involve fraud- ulent activity, we have advanced tools at our disposal to stay ahead of bad actors. 46 Sponsored Content NRBA BROKERS ARE GOOD AT WHAT WE DO, AND BETTER AT DOING GOOD Here's one real life example that proves it's more than just a slogan. 50 THE POINT Featured Conversations With Mortgage's Best and Brightest Taylor Marr, Deputy Chief Economist, Redfin