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November 2023 » thefivestar.com 61 November 2023 S P O N S O R E D C O N T E N T ing efficiency for the day-to-day user, and also for the system administrator who can react to changes in real time: » More efficient operations with fewer ancillary apps to manage » End-to-end, real-time data makes it easier to configure (rather than code for) real-time compliance » Configure your processes to fit your team's unique needs across core, default, and consumer servicing » Intuitive UI/UX which reduces em- ployee onboarding ramp time and sig- nificantly increases customer retention This can drive significant operational efficiencies, with certain Sagent-powered servicers seeing cost-per loan well below MBA industry averages last year—with the most efficient customers seeing as much as 39% lower cost per nonperform- ing loan and 67% lower cost per perform- ing loan. All of this means lower cost across the operation and throughout IT, where the former truly drives competitive advantage. Better Homeowner Engagement, Retention, and Satisfaction A better homeowner experience begins and ends with a simplified process. One that is intuitive and provides for effective self service. This means applying all the do-it-on-your-phone activities that consumers already experience in many other industries and falls right in line with what Sagent offers today with CARE, our mobile-first consumer platform. It means providing the homeowner with tools to handle things quickly on their own when it's most convenient for them, with the option of real-time human support when a little more expertise is required. This is the type of interaction that facilitates long term customer rela- tionships, nurtured, grown, and retained thanks to a world-class experience. This is another reason why some Sagent customers report retention rates that are multiples higher than MBA's industry average of 15% last year. Real-Time Innovation for Real-Time Policymaking and Compliance R eal-time data across all platforms is foundational to aligning and keeping pace with today's compliance and policy changes. With built-in control features and open API, cloud-based platforms, access can be available to everyone: customers, associates, investors, and examiners at the touch of a button. We're in the trenches every day with some of the biggest servicers in the Unit- ed States collaborating to streamline old processes, iterate, and augment to create efficiencies that drive down operational costs and provide an exceptional experi- ence for homeowners—all while staying on top of every compliance detail. A unified servicing platform in an open ecosystem is how Sagent is building the future of mortgage servicing. This also optimizes loan movement and easier onboarding and offboarding. It's how we're driving better retention and delivering a remarkable, intuitive customer experience for homeowners. It's also how we're empowering our customers to engage their trusted third-party integra- tions to customize their servicing tech. And it's how we're powering real-time compliance in step with real-time policy- making. Sagent Makes Sustainable Innovation Easier I mproving servicing technology is no small task. Scalable, sustainable inno- vation is difficult to implement. But staying put is not an option. And what price do you pay if you don't adapt? Troubleshooting pain points and inventing workarounds across legacy in- frastructure and ancillary systems is hard. Losing 3 out of 4 servicing customers to a competitor is unacceptable. That's why Sagent offers this blue- print for the future of servicing. A future where we do the difficult and hard for you, so you can focus on today's wins knowing you're also prepared to win tomorrow.