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22 department and is well-versed in all aspects of firm operations as she assumes her new role as Communications Director. Jorge Rios-Jimenez is expanding his role to include management of Foreclosure Operations across all firm states. Jorge joined the firm in 2014 as part of California Foreclosure Operations. His expertise and leadership position the firm's foreclosure operations for growth in the future. Robert D. Forster, II, Managing Partner of the BDF Law Group, said, "I'm excited to announce these management promotions. e strategic review of the organizational structure and natural promotion of such highly qualified team members is a distinct pleasure as we continue to position ourselves to handle the regulatory and legal issues faced by the firm and industry as a whole. I am supremely confident that these changes will provide a seamless transition that's beneficial for both our clients and the firm alike." e BDF Law Group is made up of the following firms: Barrett Daffin Frappier Turner & Engel, LLP, (Texas and Georgia); Barrett Daffin Frappier Treder & Weiss, LLP, (California, Nevada, and Arizona); and Barrett Frappier & Weisserman, LLP, (Colorado). It provides a full range of legal services to creditors on defaulted commercial and residential loans. ORLANS PC EXPANDS INTO PENNSYLVANIA & FLORIDA Orlans PC, a WBENC certified women-owned law firm, has announced the expansion of its default servicing practice to the states of Pennsylvania and Florida. With the expansion of its geographic footprint, Orlans PC announced these leadership changes for its team: Michele Bradford will serve as Managing Attorney for Pennsylvania, bringing over 26 years' default servicing knowledge and litigation expertise to Orlans PC. Bradford began her law practice in mortgage foreclosure with Federman and Phelan, LLP, in 1994. She managed the Pennsylvania practice as a Partner at Phelan Hallinan Diamond & Jones, LLP, from 2001- 2020. As a Managing Partner and member of the executive committee, she oversaw all aspects of the creditors' rights and default litigation practice. Bradford is a member of the Philadelphia Foreclosure Steering Committee and has served on various industry panels and committees. She graduated from Vassar College and received her J.D. from Boston University School of Law. Heather Griffiths will serve as Managing Attorney for Florida, bringing almost 10 years' experience managing firm administration and default servicing operations. She began her career as a Litigation Attorney and most recently managed the Florida operations for Phelan Hallinan Diamond & Jones, PLLC. Griffiths is a member of the Real Property, Probate, and Trust Law Division of the Florida Bar and is admitted to practice in all three Federal Bankruptcy Courts in Florida. She has been selected as a Super Lawyers Rising Star (Top Rated Real Estate Attorney Fort Lauderdale) for the past three years. Griffiths graduated from Maryville College and received her J.D. from Florida Coastal School of Law. Julia Keys joins Orlans PC as Director of Client Services with over 20 years' legal default operations, attorney oversight, and client relations experience. Her collaboration efforts with law firm partners, mortgage servicers, and lending institutions have included performance strategy, regulatory compliance, process improvement, and loss mitigation resolution. Keys previously worked in vendor management at Ocwen Financial and most recently served as Director of Client Services for Phelan Hallinan Diamond & Jones, PLLC. "Orlans is a performance partner that champions our clients' success. We are honored and thrilled to bring our core values-driven, award-winning legal services to clients in these two additional states," President Alison Orlans said. "We recognize that these are extraordinary times and have carefully considered expanding our firm for the future with a renewed sense of purpose. Our organization is committed to exceeding the expectations of our clients and the industry." Movers & Shakers Got something to share with us? Send it to Editor@DSNews.com. default servicing trusted reliable informed @ dsnews.com 7.2020 As a global pandemic forces a worldwide reexamination of how to conduct business, learn how mortgage servicers are adapting. FROM A DISTANCE 52 POST-MORATORIUM PLANNING BEGINS NOW With a likely wave of delinquencies and defaults on the horizon, servicers should be preparing for the smoke to clear. 56 A MULTIMILLION-DOLLAR MISCONCEPTION Can servicers be reimbursed for property preservation expenses incurred after the FHA conveyance timeframe? 60 IS YOUR PROGRAM CARES ACT COMPLIANT? The industry must maintain business continuity planning while managing processes and regulatory changes in real time. 66 EFFECTIVE FORECLOSURE PREVENTION IN A CRISIS What lessons from the Great Recession's foreclosure and home price data can be applied to more recent market trauma? default servicing trusted reliable informed @ dsnews.com 8.2020 56 THE AUCTION ADVANTAGE Selling distressed properties at auction provides sellers with an outcome that is more fiscally and socially responsible than selling distress on the retail market. 62 LISTEN, EXPERIMENT, AND MEASURE Now is the time to ensure your customer experience initiatives are adapting to the new normal and you understand any shifts in your customers' needs and expectations. From investment bargains to changing purchase power for buyers, see what factors single-family investors are shopping for. SHOPPING FOR OPPORTUNITY A WORK IN PROGRESS default servicing trusted reliable informed @ dsnews.com 9.2020 60 EXPANDING DIVERSITY INTO THE C-SUITE The need for a commitment to diversity in the servicing industry has never been more important, from the bottom to the top. 64 THE TOUGH TALK Incorporating a multitude of viewpoints and discussing difficult topics in the workplace can be challenging. Here's how to approach it in a productive way. 70 NAVIGATING DISTRESSED ASSET INVESTMENT Turbulent times create opportunities and uncertainty. How can investors identify what is a potential good investment versus a risky bet? DS News speaks with industry experts about how they're working to build a better, stronger, more diverse industry THE LEADER IN DEFAULT SERVICING NEWS Help shape the next issue of DS News. Drop us a line at Editor@DSNews.com.