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June 2024 » thefivestar.com 15 M O V E R S & S H A K E R S and digital marketing is expected to build on existing marketplace momentum for Carrington's diverse non-QM offerings. "Non-QM loans are a vital part of the loan mix for Carrington's customers," said Winokur. "We have a responsibility to make loans that are based on bank statements, and other non-W-2-related financial documents, available to ensure all Americans have an equal opportunity to achieve their dream of homeowner- ship, or purchase investment properties to secure their financial future." As a solutions-based wholesale and correspondent lender, CMS is in a unique position to manage credit and provide liquidity for its non-QM pro- gram. Educating brokers and sellers on the many benefits of non-QM availability has been a key part of CMS' outreach for some time. Winokur is expected to concentrate in part on increasing the company's emphasis on diverse forms of non-QM education resources, to make sure brokers and sellers–some of whom may be more familiar with FHA, VA, and conventional loan products–have all the knowledge they need to effectively utilize non-QM for their customers. "Steven Winokur has a reputation for driving revenue and market share growth with a unique combination of aligning brand development, strategic communications and tactical execution," said Samuel Bjelac, SVP, National Sales, Third-Party Origination for CMS. "The addition of his expertise to our combi- nation of loan programs, leading-edge technology and imminently capable operations teams demonstrate that CMS is more committed than ever to provid- ing steadfast non-QM support to our mortgage industry partners." OCWEN APPOINTS NEW BOARD MEMBER Ocwen Financial Corporation has announced the appointment of Claudia J. Merkle to its Board of Directors. "We are very pleased to welcome Claudia to the Ocwen Board," said Glen A. Messina, Chair, President, and CEO of Ocwen. "Claudia is an accomplished and well-respected mortgage industry executive with deep public company experience. Her collaborative leadership style and significant industry knowledge spanning risk management and technol- ogy innovation to sales and operations, as well as emerging corporate gover- nance issues, complements the skills and experience of our Board." Phyllis R. Caldwell has notified the Board that she has decided not to stand for re-election at Ocwen's 2024 Annual Meeting of Shareholders. "On behalf of the Board, I want to thank Phyllis for her countless contribu- tions to Ocwen since joining the Board in 2015, and for her leadership and guid- ance throughout the evolution of our Company," said Messina. "We are deeply grateful for Phyllis' dedication, partner- ship, and unwavering commitment to building value for our shareholders and our Company, and we wish her all the best in the future." Merkle currently serves as an Advi- sory Board member of HomeLend Inc., and is the former CEO of NMI Holdings Inc., the parent company of National Mortgage Insurance Corporation (Na- tional MI), a position she held from 2019 to 2021. Under her leadership, National MI was recognized on Fortune's "100 Fastest-Growing Companies" list in 2020, and was consistently recognized as one of the best places to work in the U.S. In 2021, Merkle was named one of the "Most Influential Women in the Bay Area" by the San Francisco Business Times. Prior to her role as CEO, Merkle held multiple executive leadership positions since joining National MI in 2012, including President; COO; EVP, Chief of Insurance Operations; and SVP, Underwriting Fulfillment and Risk Operations. Earlier in her career, she served as VP, Nation- al and Regional Accounts, Risk and Operations, and previously as Managing Director at PMI Mortgage Insurance Company. RUNNING the NUMBERS Brought to you by & Magazine Y O U R T R U S T E D S O U R C E F O R M O R T G A G E B A N K I N G A N D S E R V I C I N G N E W S JANUARY 2024 LENDERS CANNOT AFFORD TO IGNORE AFFORDABLE LENDING Courtney Hess of Mortgage Cadence explains the changing face of the average American homebuyer, and how expanding product offerings can keep pace with this evolving market. CALL CENTERS UNDER NEW SCRUTINY FOR 'SOFT SKILLS' Samantha Shanaberger of Clayton Servicing Oversight examines the policies and practices of servicer call centers, and how these centers must remain vigilant of changing rules and regulations. THE NEXT DEFAULT SPIKE WILL BE UNLIKE ANY WE'VE SEEN BEFORE Things have changed dramatically in the way the default and foreclosure world operates. In this Issue: MortgagePoint assembled a panel of economists to forecast the top trends and headwinds they expect to define the housing market in 2024. Subscribe to MortgagePoint and MortgagePoint Digital now! Call 800.856.8060 to take advantage of our special introductory offer! Experts you trust. People you know. News you want. MortgagePoint is putting essential mortgage market news at your fingertips with our new digital edition, now available online via your smartphone, tablet, or computer. Enjoy the magazine at your desk, and tap into MortgagePoint Digital's easily accessible platform anywhere, anytime. Committed to giving originators, servicers, and all lending professionals access to smarter perspectives, MortgagePoint believes it's time to think differently about the mortgage industry. Because the American Dream is evolving . . . are you? Brought to you by & Magazine YOUR TRUSTED SOURCE FOR MORTGAGE BANKING AND SERVICING NEWS DECEMBER 2023 THE EVOLVING DIGITAL FRONTIER Mortgage tech advancements in 2024 will be transformative. Here's how. FHFA SUPPLEMENTAL PARTIAL CLAIM: THE NEXT ITERATION Taking a deep dive into Supplemental Partial Claims, the benefits and drawbacks they present in today's mortgage landscape, and other considerations. NAVIGATING THE REAL ESTATE LOCK-IN EFFECT Why are so many homeowners staying in place? FIVE STAR ANNOUNCES LAUNCH OF MORTGAGE SERVICING EXECUTIVE ALLIANCE In this Issue: EYES HORIZON As we approach a new year, MortgagePoint took the temperature of industry experts to see what lies ahead for a market that trudged through 2023 hampered by the convergence of rates reaching 20-year highs, a shortage of housing inventory, and inflated home values. Brought to you by & Magazine Y O U R T R U S T E D S O U R C E F O R M O R T G A G E B A N K I N G A N D S E R V I C I N G N E W S NOVEMBER 2023 THE COST OF DOING BUSINESS With factors ranging from low volumes to inflation and manpower shortages putting the squeeze on the property preservation and field services sectors, MortgagePoint speaks to vendors and government agencies trying to guide this important industry through the challenges. MARKET CHANGES DRIVING SMARTER CUSTOMER CONVERSATIONS How leveraging advanced CRM can boost business by blending user-friendly technology and the human touch to create a more seamless mortgage experience. DIFFERENTIATING AI APPLICATIONS IN THE MORTGAGE SPACE Building a culture of innovation that supports the adoption of disruptive technologies is like unlocking a hidden treasure. FROM MANUFACTURING TO MORTGAGES, QUALITY DATA IS KEY When it comes to accurate data, companies can't afford not to use AI. IDENTITY CRISIS Here's how digitization reshapes the battle against seller impersonation fraud. THE INDEPENDENT INVESTOR IMPACT Could real estate investors be the answer to the housing shortage? 5 TRIGGERS TO SHIFT IN-HOUSE SERVICING TO A SUBSERVICER Could you be getting a better ROI on your servicing portfolio? ALSO IN THIS ISSUE: