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June 2024 ยป thefivestar.com 3 June 2024 C O N T E N T S Departments 4 MTECH 12 MOVERS & SHAKERS 28 INDUSTRY UPDATE Features 34 Cover Feature GOOD SERVICE IS SUSTAINABLE VRM Mortgage Services' leadership team discusses how the company's "diversity of thought" and commitment to serving communities has made them an industry staple for nearly 20 years. 40 44 50 52 48 33 SIMPLIFYING THE DIGITAL MORTGAGE PAYMENT PROCESS Jeff Osheka of REPAY explains how enhancing payment processes with modern technology can smooth the remittance experience for consumers and enable greater speed, efficiency, and control of collections for lenders. BRINGING THE MORTGAGE JOURNEY FULL CIRCLE WITH DIGITAL TECHNOLOGY As mortgage technology continues to evolve, Joey McDuffee of Blue Sage Solutions details how the end result is not just the ability to perform operations quicker, but to achieve optimal cohesion across a mortgage lender's entire operation. HOW TO BUILD VOLUME IN TODAY'S MARKET Wading through a down market is a challenge for all in the industry, but positioning yourself to help navigate through the complexities of the current market can turn you into a homebuyer's hero. Expert Insights ATTRACTING CUSTOMERS IN A DOWN MARKET A Q&A With Nate Den Herder, MBA, Founder and CEO, Ardley Technologies Sponsored Content SERVICING TECH ROI CIRCA 2024 (INCLUDING AI) Editorial Advisory Board Insights: A CONVERSATION WITH MICHAEL KEATON, SVP, DEFAULT SUBSERVICING, FOR OCWEN FINANCIAL